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Frequently Asked Questions
- Where are Ford, BMW, Mercedes, Peugeot, Citroen, etc?
- With a paid license I see fewer models than I saw with demo license. Why?
- I lost or forgot my password. How do I restore it?
- I have an activation code. How do I use it to activate the license?
- How to unsubscribe from the mailing list?
- How to cancel my current license?
- What shall I do if the web-site is in the foreign language unknown to me and there is no my language in the menu?
1. Where are Ford, BMW, Mercedes, Peugeot, Citroen, etc?
MotorData database contains over 500 models from the leading automotive manufacturers from Japan, Korea, China and Russia. The complete model list with details about the content can be found in the «Model Catalog» section.
Manufacturers from Europe and USA are not present in the MotorData database at the moment.
2. With a paid license I see fewer models than I saw with a demo license. Why?
Currently there are 3 access options for paid licenses:
- Full access, all markets
- Japanese market (JDM)
- All markets except Japan
Second option contains right-hand-drive models only, manufactured for Japan domestic market (JDM). Third option contains all models except the JDM ones. Obtaining a license of these two types will lead to fewer models displayed in MotorData client software.
With the minimal price difference we recommend obtaining the «Full access, all markets» license. That may also help when you can't find the right model, but there is a similar model available that uses the same car components — «Search by engine code» and «Search by transmission code» functions will help you find them.
3. I lost or forgot my password. How do I restore it?
1. Click the «Sign in» link from any page of the web site.
2. Click the change password link located below the Log in form.
3. Enter your email address (same as your MotorData login), CAPCHA symbols, and press the button to request password change.
4. In a few minutes you will receive an email with further instructions.
4. I have an activation code. How do I use it to activate the license?
Caution! Using a code to activate license will cancel any active (current) license! If you have an active license you paid for, do not use a code.
1. Log into your Account.
2. In the «License activation via code» section follow the «Code activation» link.
3. Enter your license code and click the «Activate» button.
5. How to unsubscribe from the mailing list?
1. Log into your Account.
2. Open the «Profile» tab and press «Edit».
3. Remove the «Subscribe to MotorData news and updates» checkmark and click the «Save Profile» button.
6. How to cancel my current license?
1. Log into your Account.
2. Open the «License» tab and press «Cancel license».
3. Study the license cancellation terms. If you accept, place a checkmark and click the «Confirm cancellation» button.
Not all types of licenses can be canceled. Cancellation is available for «Demo» and «Promo» (obtained via code) licenses.
7. What shall I do if the web-site is in the foreign language unknown to me and there is no my language in the menu?
1. If the web site is NOT translated into your mother language then, please, open http://motordata.net (or https://motordata.net/client/ ) in Google Chrome browser, press the right button of the mouse and click on “Translate to…”.
2. Press on three vertical dots symbol, press “Choose another language”.
3. Please, choose your mother language / language you want to use and click on it.
4. Please, click on “Translate” button.
5. The web-page will be automatically translated into the language which you’ve chosen.
